- I have forgotten my password, what can I do?
If you have forgotten your password you can reset it by following these steps:
- Proceed to the password reset page
- Enter your email address and click continue. You will then be emailed a link to continue to reset your password
- Follow the link provided in the email, create and confirm your new password, and click 'Reset'
Once you have completed the process and successfully reset your password you can login using your email address and your new password.
- I've requested a password reset, but I haven't received an email yet?
If you requested to reset your password but never received an email containing the reset link, check your spam/junk folders to make sure the email isn't being directed away from your email inbox.
If you are still unable to locate your password reset email, please contact us.
- My login email address/password doesn't work?
In order to access your online account you need to supply your email address and password so that the system can authenticate and confirm you are who you say you are and that you can be given access to the details you will be trying to retrieve. Therefore your email address and password must exactly match the information we have held in our system.
The most common reasons for not being able to login are because you have either entered your email address, password or both incorrectly. Check to make sure that the information you supplied is correct and remember that the passwords are case sensitive.
If you know that your email address is correct and you simply can't remember your password, you need to reset your password to gain access to your account again.
- Why is my email address being rejected by the registration process?
If your email address is being rejected when you try to create an account, this is usually because our system has identified that the email address in question is linked to an existing account.
It could be that you have previously successfully registered on our system but have either forgotten, or did not realise your registration was successful at the time.
If you think this is the case you need to reset your password to gain access to your account again.
- How do I update my contact details?
You can update the following details yourself at any time in your ‘Account Settings’:
- Name
- Email Address
- Password
- Mobile Number
- Address
- SMS Consent
You can navigate to your Account Settings by going to 'My Recruitment' and then 'My Details'.
- I no longer have access to my email address. How can I change my login?
If you have changed your email address and no longer have access to the email address you originally used to create your account please contact us with details of your old and new email address. You may be asked some security questions so we can confirm you are who you say you are and that you can be given access to the details you will be trying to retrieve.
- I am having issues saving my application, what should I do?
Being logged into more than one instance of the application in the same browser simultaneously can confuse the system. You will need to log out of the application, this will terminate all open sessions. However this will mean that you will be directed back to the login screen and unsaved work may be lost.
Sometimes this issue can be related to running an older version of web browsers. In your browser's toolbar, click on “Help" or the Settings icon. Click the menu option that begins “About” and you'll see what type and version of browser you are using. If you're running an older unsupported web browser version, you can download later supported versions.
If you're still experiencing issues, contact us. If possible, providing a "screenshot" would make it easier for us to look into it for you. You can take a screenshot of any error messages on a PC by holding down the Ctrl + Print Screen keys simultaneously on your keyboard and then pasting this into the body of an email. If you're on a Mac, you can hit Shift-Cmd-4 to capture the message into an image file that you can then attach to an email. Then, just email this to us at jobs@independentage.org.
- How can I keep my account secure?
At Independent Age, we take online security seriously. To protect your account, we strongly recommend following the below steps:
- If using a public computer (such as in a library or Internet café) always log off when you’ve finished using the site
- Keep your passwords to yourself - anyone who knows your password can access your account
- Try not to write down your passwords
- Do not use dictionary words, your name, your partner’s name, your e-mail address or other personal information that can be easily obtained
- Change your password frequently
- Avoid using the same password for accounts on different websites
For information on how we collect, use and protect personal data or personal information about you in advance of any employment relationship, please refer to our Privacy Policy.