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Service Administrator (Essex)

Community Services

Location:  Homebased in Essex area
Salary:  £20,150 per annum
Permanent, Full Time
Closing Date:  Monday 06 December 2021
Reference:  S154-21

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join Independent Age as we work on our new ambitious strategy for 2022 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  We want to find talented individuals from diverse backgrounds to join us on this journey.

Working alongside the Team you will support the delivery of a community-based service that encourages people to become more socially connected. 

As an integral part of a local team delivering a range of connection services across the community for older people, you will act as the central point of contact for all introductions. Providing kind, friendly interaction to people of all backgrounds, you will ensure a timely response to all day to day enquiries, helping to direct people to the appropriate services across Essex. 

An excellent telephone manner, the ability to use virtual platforms such as Teams and Zoom, and proficiency in Microsoft Word, Excel and PowerPoint are all essential for this role, as is experience in using databases or Customer Relationship Management systems such as Salesforce.  Candidates must also have great attention to detail, be highly organised, and have excellent time management skills in order to successfully manage competing priorities. 

At Independent Age we live by our values. We are Purpose-driven; compassionate; expert; collaborative; accountable; inclusive.

We champion inclusion and celebrate diversity within and outside our charity to create a culture where everyone knows that they belong and can bring their whole self to work.  We hire from a variety of backgrounds as we know this makes our charity stronger.

We know that a good work life balance helps us perform at our best, so we provide support to attain this with flexible working hours and regular remote working opportunities’.  We also offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance and fantastic learning and development opportunities.

If you are passionate about our cause, share our values, are excited by and believe you have the skills for this role, then we’d love to meet you. 

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.

To apply, please submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV, by clicking the Apply Online button below. 

Interviews will be held on Tuesday 14 December.

Further details:    Job Description    
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